You’ve probably noticed the big white ‘Help Points’ on the London Underground. These large white disks are kitted out with fire alarms, an information button and a green ‘Emergency’ button. But what happens when you actually push the big green button?
Responding to a Freedom of Information request (FOI) submitted by a passenger in May, Transport for London (TfL) has now confirmed exactly what happens if you push the emergency button found on tube station platforms.
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What happens when you press an emergency button in a tube station?
According to TfL’s response, once pressed, emergency buttons on Passenger Help Points (PHP) ring through to the station operations room. If not answered after a certain time the call will be routed through to the London Underground Control Centre. TfL is currently making improvements to the emergency service to ensure that all emergency buttons are routed through to the control centre when pressed so that the caller can receive immediate help.
When should you press the emergency buttons?
Emergency buttons on TfL services should be used when there is a safety concern or immediate need for assistance. Examples include situations involving illness, injury, or potential danger on the platform or train.
Here are some examples of when to press:
- If someone is injured or has collapsed
- You see a safety hazard: If you see something dangerous on the tracks or platform, such as a dropped object or someone behaving erratically
- You are concerned about someone's safety: if you see someone acting suspiciously or in distress
- There is a fire or other emergency: If you see or smell smoke or fire, or if there is another emergency situatio
Does every station have an emergency button?
No. In the FOI response TfL said that five stations don’t have them. However, TfL’s remaining 267 stations are kitted out with the help points. TfL didn’t confirm which stations were the five missing the buttons.
How often are the emergency buttons tested?
TfL said stations teams test the help points every day. Help point connectivity is also tested through remote checks and interfaces on a periodic basis and physical annual visits.
Can you be fined for improper use of the emergency button?
It’s unlikely. Since 2016, TfL has not pursued a prosecution or issued any penalties related to improper use of the emergency alarm. However, you should still only activate the button if you genuinely need help.
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